Using your Patient Portal:

Your patient portal is important for scheduling or cancelling appointments, requesting refills from your provider, picking up and signing documents, and uploading your own documents to share with your provider. The easiest way to access your portal is by downloading the Simple Practice Client app, which is available on your app store, or here. This app is available for both Apple and Android products.

If you have a Simple Practice account with another provider, or if you are a parent of a patient and a patient yourself, you can switch between accounts following these steps:

Messaging your provider:

You have the ability to message your provider directly for prescription refills or to follow up with information that your provider has specifically requested that you send to them. Although it can be tempting to send messages to your provider for other things, please understand that this feature is limited. Providers are not able to give lengthy responses, nor can they provide emergency care or give answers to clinical questions on the messaging platform. If you have a complex situation, please schedule an appointment with your provider to discuss it. You can also call the clinic and speak with Colleen if you are not sure what to do.

Prescription Refills:

Please check your prescription bottle to see if your provider has written your medication with refills included. If they have, you can simply call your pharmacy and let them know that you are ready for a fill. If you do need a new prescription, please plan ahead and request your refills 5 days in advance. Your provider cannot guarantee that a prescription will be written to your pharmacy in a shorter timeframe.

Maximizing the Quality of Your Video Visits:

Virtual visits have many advantages. To make sure that you receive a positive experience, please refer to the following guidelines:

• In general, the streaming quality of your video will be better when conducted from a laptop or desktop computer, as opposed to your smartphone.

• Make sure that you are using the most up-to-date version of your Simple Practice App

• Make sure that you are in a quiet, private location with a good wi-fi connection - do not ever join an appointment while you are driving.

• Make sure that you have checked your patient portal and have completed any documents that your provider has put there for you prior to your appointment.

• Check your prescriptions - if you need a refill soon, make a note of it so you can ask for one during your appointment.

• For more tips for a great virtual visit, please visit this resource

Billing:

We use a local, outside biller, Omni Medical Billing Services, to submit claims to your insurance and collect co-pays. Our policy is to keep a payment card on file to take care of any balance that insurance says is your responsibility - this is typically a co-pay or a co-insurance. If you have not yet met your deductibles, your visit will be applied to your deductible and you will owe the allowed amount. We will charge your payment card after your claims are processed and once insurance lets us know what your balance is. The charge will be reflected on your credit card statement as charged by Turnstone Psychiatry, and on the explanation of benefits (EOB) that you receive from your insurance. You will not receive a bill or an additional receipt. If you would like a special receipt, please request one from the office and we will be happy to provide one. Please call our office if you have any questions or concerns with your bill. Our aim is to make the financial end of your appointments as transparent and stress free as possible.